Frequently Asked Questions

Novoderm supports institutes, spas, and clinics with customized solutions, including advanced technology rentals, professional dermo-cosmetic ranges, and tools to improve treatment results and customer satisfaction.

The brands selected by Novoderm are recognized for their effectiveness, innovation, and customer loyalty potential. They enable professionals to offer high-performance treatments while developing their at-home product sales.

Novoderm offers several specialized lines such as IMAGE Skincare, Simone Mahler, Phytocéane, K’Derm Kappa Elastine, DermoIoniq, and Bend Beauty, each addressing specific needs in professional aesthetics.

Yes. Some ranges, such as DermoIoniq, are specially designed to accompany treatments using technologies such as IPL, laser, radiofrequency, and micro-needling to optimize results.

Through premium products, professional protocols, training, and technology solutions, Novoderm helps professionals improve their offerings, retain their clientele, and increase their revenue potential.

We accept credit card payments (Visa, Mastercard, American Express) as well as payments via secure platforms such as PayPal. During the ordering process, you can choose the payment option that suits you best.

We ship orders within 1-2 business days after they are processed. Delivery times vary depending on your location and the shipping method chosen. Generally, domestic deliveries take between 2 and 5 business days, while international deliveries may take longer depending on the destination country.

We offer a 30-day return policy from the date you receive your order. If you are not completely satisfied with your purchase, you can return it to us in its original condition for a refund or exchange. For more details on the procedure, please consult our return policy page.

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to track the status of your delivery online. If you encounter any problems tracking your order, please do not hesitate to contact us. We will be happy to help you.

If you have received a defective or damaged product, please contact us immediately. We are committed to promptly resolving this issue by offering you a replacement or a refund. We may ask you to provide photos or additional information to help us resolve the problem effectively.

Yes, we have a dedicated customer support team ready to answer all your questions and concerns. You can contact us by email or through our contact form on the website. We strive to provide you with prompt and professional assistance.

We are an official distributor of the brands we offer on our website. All our products are authentic and come directly from the manufacturers. We are committed to providing you with high-quality products and guaranteeing their authenticity.