FAQs
What are the forms of payment accepted ?
We accept payment by credit card (Visa, Mastercard, American Express) as well as payment via secure platforms such as PayPal. During the checkout process, you can choose the payment option that suits you best.
What are the delivery times ?
We ship orders within 1-2 business days of being processed. Delivery times vary depending on your location and the delivery method chosen. In general, national deliveries take between 2 and 5 working days, while international deliveries may take longer depending on the country of destination.
What is your return policy ?
We offer a 30 day return policy from receipt of your order. If you are not completely satisfied with your purchase, you can return it to us in its original condition for a refund or an exchange. For more details on how to proceed, please see our return policy page.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to track the status of your delivery online. If you have any problems tracking your order, please do not hesitate to contact us. We will be happy to help you.
What should I do if I received a defective or damaged product?
If you received a defective or damaged product, please contact us immediately. We are committed to quickly resolve this problem by offering you a replacement or refund. We may ask you to provide additional photos or information to help us resolve the issue effectively.
Do you offer customer support?
Yes, we have a dedicated customer support team ready to answer all your questions and concerns. You can contact us by email or through our contact form on the site. We strive to provide you with prompt and professional assistance.
Do you sell genuine products?
We are an official distributor of the brands we offer on our site. All of our products are genuine and come directly from the manufacturers. We are committed to providing you with high quality products and guaranteeing their authenticity.
If you have any other questions that are not covered in this FAQ, please do not hesitate to contact us. We're here to help and provide all the information you need to make your shopping experience enjoyable and worry-free.