Privacy policy
Novoderm — novoderm.com
Your personal information is safe with us
At Novoderm, we place great importance on the protection of your personal information. This Privacy Policy is intended to inform you about how we collect, use, share, and protect your personal data when you visit our website. We are committed to following best practices in privacy and to complying with all applicable laws and regulations, including Quebec's Act respecting the protection of personal information in the private sector (Law 25).
1. Person Responsible for the Protection of Personal Information
In accordance with Law 25, Novoderm has designated a person responsible for the protection of personal information:
Name: Nathalie Turcotte
Title: Privacy Officer
Email: info@novoderm.ca
2. Collection of Your Personal Information
When you use our website, we may collect certain personal information about you, such as your name, email address, phone number, mailing address, etc. We only collect this information when you voluntarily provide it, for example when you subscribe to our newsletter, place an order, or use our contact form.
3. Use of Your Personal Information
We use your personal information to provide the information, services, and products you have requested, to process your orders, to send you communications related to your use of our website, to personalize your user experience, to improve our website, and to respond to your inquiries.
4. Retention of Your Personal Information
We retain your personal information only for as long as necessary for the purposes for which it was collected, in accordance with Law 25. The following retention periods apply depending on the type of data:
- Order data (name, address, purchase history): 7 years — in accordance with applicable fiscal and accounting obligations in Quebec.
- Customer account data: 3 years after the last activity — in accordance with the civil prescription period under the Civil Code of Quebec.
- Newsletter subscribers: until unsubscription — consent may be withdrawn at any time.
- Contact form submissions: 1 year — for follow-up purposes.
- Cookie and analytics data: maximum 13 months — in accordance with Google Analytics standard recommendations.
At the end of these periods, personal information is securely destroyed or anonymized.
5. Sharing of Your Personal Information
We do not sell, trade, or rent your personal information to third parties without your consent, except in the following cases: when necessary to provide the requested services, to comply with legal obligations, to protect our legitimate rights and interests, or when required to fulfill a contract with you.
The following third-party tools may collect data through the use of our website:
- Google Analytics (Google LLC, United States) — website traffic analysis and visitor behaviour tracking.
- Meta Pixel (Meta Platforms Inc., United States) — conversion tracking and targeted advertising on Facebook and Instagram.
- Shopify (Shopify Inc., Canada/United States) — e-commerce platform handling order processing and payments.
6. Transfer of Data Outside Quebec
Some of our service providers, including Shopify (United States), Google LLC (United States), and Meta Platforms Inc. (United States), may store or process your personal information outside of Quebec and Canada. Before any such transfer takes place, we ensure that these providers offer an adequate level of protection, in accordance with the requirements of Quebec's Act respecting the protection of personal information in the private sector (Law 25).
7. Protection of Your Personal Information
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. We use advanced security technologies and are committed to maintaining a safe environment for your data.
8. Use of Cookies
We use cookies on our website to improve your user experience, personalize content and advertisements, and analyze site usage. Cookies are small text files stored on your device that collect information about your interaction with our website.
The following types of cookies are used on novoderm.com:
- Essential cookies: necessary for the proper functioning of the website (cart, session, login). These cannot be disabled.
- Analytical cookies: used through Google Analytics to measure website audience and visitor behaviour.
- Marketing cookies: used through Meta Pixel for conversion tracking, remarketing, and targeted advertising on Facebook and Instagram.
You can configure your browser to refuse cookies or to notify you when a cookie is being sent.
9. Links to Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the collection, use, or disclosure of your personal information by these third-party sites. We encourage you to read the privacy policies of these websites before providing them with any personal information.
10. Your Rights
In accordance with Law 25, you have the right to access, correct, update, or delete your personal information. If you wish to exercise these rights, please contact us at the following address:
Email: info@novoderm.ca
We will do our best to respond to your request within the timeframes prescribed by law.
11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website. We encourage you to review this policy regularly to stay informed of how we are protecting your information.
12. Legal Age
Children are not eligible to use our website. We ask that minors (under the age of 16) use our website only in conjunction with a parent or legal guardian. We disclaim all responsibility for any use of our website by a minor.
*The use of the masculine form to refer to persons is solely for the purpose of simplifying the text.